Orders
Choose the product and the meters you want and add them to the “shopping cart”. Once you have all the products you want in the “shopping cart” and click “go to checkout”. Follow the steps that appear on the screen, such as delivery address, payment method, etc.
By registering on our website, you will have access to your private area (My Account), where you can check the status of your order, as well as carry out other procedures. If you have any other questions, you can contact our customer service.
The transport companies we work with ensure that we communicate with the customer, committing to informing you of the status of your order once the fabrics have left our facilities.
If you have detected any anomaly or lack of communication, please contact our customer service, so that we can provide you with more information.
Yes, the minimum quantity may vary depending on the product, but for most of their products it is 1 meter.
If the item is in stock, your order will arrive at the address you provide within 1 to 3 business days within the Iberian Peninsula. For shipments to other destinations, the order may take up to 2 weeks. Please, if you live outside the Iberian Peninsula, contact us to find out how long your purchase will take.
Yes, that's right. In the private area "My Account", you can change your address or add more than one address, depending on whether you want to receive your order in one place or another. You can also indicate different addresses for billing or delivery. If you have any questions, please contact our customer service.
There is no way to cancel an order from the website itself. If you wish to cancel your order, please contact our customer service.
When purchasing directly from the website, you can pay by bank card or through a PayPal account. For other payment methods, please contact us.
If you are part of or own a company, association, comparsa, school, etc. and you want to make a purchase, we recommend that you contact us at this link. Likewise, the website applies a 10% discount when purchasing 25 meters or more of the same product (fabric and color).
Yes. There are two symbols for each of the options:
- Heart symbol, to mark a product as a favorite.
- Opposite arrows symbol, to compare products.
You can compare your products marked as “favorites” (heart symbol) within the private area “my account”, in the section “my wish list”. This section can be organized as you like, allowing you to create and manage different wish lists. You can compare your products in “product comparison” (opposite arrows symbol) in the icon that you will find next to the “shopping cart”.
During the purchasing process you will see the option of “instant order”. This option will allow you to enter your email address, which is necessary to send you the confirmation of your order, name and surname, delivery address and contact telephone number, so that the courier can contact you, in case you are not at the address at the time of delivery. We would like to emphasize that this information does not imply any type of commitment for you, as well as receiving any type of advertising and/or Newsletter if you do not expressly request it.
You can consult our General Terms and Conditions or contact our customer service.
No, you can also visit our store in Seville, as well as process your order through email flamentex@flamentex.es or by phone: (+34) 955 122 601.
In this case, you are exempt from VAT. To do so, please contact us so that we can place your order. We anticipate that the procedure will be carried out via proforma invoice.
Please contact us to place your order. We anticipate that the process will be carried out via proforma invoice.
You can consult our Privacy Policy or contact our customer service.
Private area
If you have forgotten your password, you can click on the “Forgot your password?” link and follow the steps on the screen. Remember that you will need to include the email address you registered with.
In the private area, in the “Personal data” section, you can modify any personal information. Within the private area, in the “My addresses” section, you can modify, add or delete your different delivery and billing addresses. To delete an account, you can send an email to admin@flamentex.es indicating your name and email address and within 2-3 days we will proceed to delete your account.
You will find more information about us on this website or through social networks such as Facebook, Twitter, Instagram or Pinterest, to name a few.
Products
Our website does not allow orders for samples per se. If you wish to purchase a small quantity of a product to test it, you can purchase the minimum order required, normally 1 metre. For any questions, please contact us.
Whenever possible and if stock permits, we will send your fabrics in one piece. However, the company reserves the right to divide the fabric as it sees fit.
Shipping costs will vary depending on weight and destination. We recommend simulating an order to know exactly how much it may cost. Our shipping prices are very competitive and include a fast service with insurance. For any questions, please contact us.
We serve almost all countries. To find out if we serve your country, we recommend that you fill out your order and personal details. Before proceeding to payment, you will see the rate – automatically calculated based on destination and weight. If your country is not listed, you cannot proceed with the purchase, shipping costs are not specified or for any other reason, please contact us.
Within the information sheet for each fabric, in addition to being able to see an image of it, you will find information related to it: Width of the fabric, Composition, Description, Washing instructions, Price, etc. If you have any questions, please contact us.
We try to make the images we post as realistic as possible, including respecting the direction of the print. However, if you have any doubts, you can check the direction of the thread in the image or contact us directly.
Each fabric must be treated in a specific way. If you have any questions, we recommend that you consult the washing instructions or contact us directly. We also recommend washing the fabric before starting to work with it, at the same temperature that will be used in subsequent washes.
Our website allows you to share any product to any device or social network. In the product description, next to the icon to mark a product as a favorite and compare a product, you will find icons to send said fabric by email, print, share via WhatsApp or on your favorite social network.
We will be happy to assist you in store. You will find us at C/ Ilustración, 33, Polígono Industrial La Negrilla, Seville (Spain).
Yes. We are at SIMOF – International Flamenco Fashion Show and We Love Flamenco.